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1 genuine
'‹enjuin1) (real; not fake or artificial: a genuine pearl; a genuine antique.) ekte, autentisk, virkelig2) (honest; sincere: He shows a genuine desire to improve.) oppriktig, uforfalsket, genuin•ekteadj. \/ˈdʒenjʊɪn\/1) ekte, uforfalsket, ren2) autentisk3) sann, virkelig, reell4) oppriktig -
2 complaint
Gen Mgtan expression of dissatisfaction with a product or service, either orally or in writing, from an internal or external customer. A customer may have a genuine cause for complaint, although some complaints may be made as a result of a misunderstanding or an unreasonable expectation of a product or service. How a complaint is handled will affect the overall level of customer satisfaction and may affect longterm customer loyalty. It is important for providers to have clear procedures for dealing rapidly with any complaints, to come to a fair conclusion, and to explain the reasons for what may be perceived by the customer as a negative response.
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